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Support

Use the Support page in Boldo when you need help and you can already access the application.

If you cannot access Boldo, email [email protected] instead.

Access​

Click the user icon in the top right, then open Support.

When to use support​

Use support for:

  • bugs
  • blocking issues
  • billing questions
  • questions that require help from the Boldo team

Use documentation first when the answer is likely procedural.

What to include​

For faster processing, especially for a bug report, include:

  • a clear description of the problem
  • the steps to reproduce it
  • screenshots if relevant
  • the organization concerned

If the issue depends on a precise action, include the expected result and the actual result.